Projektledare - Lediga jobb

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Vår enhet West Strategy i Göteborg söker fler kompetenta kollegor inom IT‑Projektledning. Här får du chansen att växa i en miljö där du både utvecklas och bidrar till att utveckla våra kunder – med stöd av ett team som vill framåt.    På Nexer tror vi på möjligheterna i förändring. Vi är ett företag präglat av innovation, nyfikenhet och framtidstro, med rötter i Göteborg och global närvaro. Som konsult hos Nexer får du möjlighet att testa och utveckla dig i olika uppdrag. Vi tror på en långsiktig och hållbar anställning där vi lägger stor vikt på både kompetensutveckling och work life balance.   

Om rollen 

I rollen som IT‑projektledare hos Nexer leder du IT‑ och digitaliseringsprojekt genom hela livscykeln – från förstudie och definition till leverans, implementering och avslut. Uppdragen kan variera mellan att driva ett enskilt projekt, ett delprojekt eller att ta ansvar för större program.  

Som konsult arbetar du nära våra kunder inom olika branscher i Göteborgsområdet. Det innebär varierade uppdrag, nya sammanhang och möjligheten att bidra i kundernas digitala utveckling.    

Vi söker dig som:  

Vi söker dig som trivs i konsultrollen och uppskattar ett omväxlande arbete i olika miljöer. Du drivs av att kombinera ansvar med relationsbyggande och god verksamhetsförståelse. Som person är du engagerad, målinriktad och trygg i att leda projekt – både självständigt och tillsammans med andra. Du skapar tydlighet, bygger förtroende och tar initiativ för att driva arbetet framåt.   

Du har: 

• Minst 3 års erfarenhet av projektledning inom IT 

• Erfarenhet av både större och mindre IT-projekt 

• Erfarenhet av att kommunicera med styrgrupper, ledningsgrupper, tredje partsleverantörer och tekniska team 

• Erfarenhet av både traditionella och agila arbetssätt 

• Relevant högskoleutbildning 

• Du kommunicerar obehindrat på både svenska och engelska   

Meriterande: Certifieringar såsom PRINCE2, PMP, IPMA, ITIL eller motsvarande. 

Nexer som arbetsgivare 

På Nexer tror vi på kraften i idéer och modet att forma framtiden. Här får du utvecklas i en internationell och innovativ miljö där du är med och skapar lösningar som gör verklig skillnad. Med tekniken som drivkraft får du utrymme att tänka stort, testa nytt och påverka på riktigt. Hos oss möter du en kultur där utveckling, trygghet och gemenskap går hand i hand – och villkor som ger dig rätt förutsättningar att växa, lyckas och trivas på jobbet.      

Ansökan  Du är varmt välkommen att söka tjänsten genom att skicka in din ansökan här nedan. Enligt GDPR hanterar vi inte ansökningar via e-post men har du frågor om tjänsten eller Nexer är du välkommen att höra av dig till ansvarig konsultchef Fredrik Lundqvist på Fredrik.Lundqvist@nexergroup.com   Vi tar emot ansökningar löpande så vänta inte med att söka! 

#LI-MD1

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Join our team and drive service stability across our platform

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners.

Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization.

You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most.

You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business.

This is a role for someone who enjoys working at the intersection of technology, operations, and communication — and who wants to build reliable services together with others, rather than owning them alone.

About you

We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way.

To be successful in this role, we believe you have:

• At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment
• Experience coordinating cross-functional teams and working with both technical and business stakeholders
• A solid understanding of service availability, operational risk, production readiness, and continuous improvement
• Experience working with SLAs, SLOs, operational metrics, or similar frameworks
• Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations
• Fluent in English and Swedish, Dutch and/or Danish is a plus

It’s a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus.

As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams.

Who We Are

We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we’re here to make that happen 🐻.

We’re on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we’ve grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark.

Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

What We Offer

We offer you a role in an international, growing company with a strong market position and the ambition to challenge industry giants. The wellbeing of our employees truly matters to us, and we want to be a fair and responsible employer where people feel good and enjoy their work.

We strive for a healthy work-life balance and support this through competitive conditions and benefits and flexible work opportunities. We want to be the natural first choice for people who want to thrive and have fun at work.

Application

We are looking for a Service Reliability Manager in Stockholm, Hudiksvall, or Näsviken.

The application deadline is 9 August 2026, but selection and interviews may take place on an ongoing basis. The position may therefore be filled before the deadline, so we encourage you to apply as soon as possible.

If you have any questions about the role, please contact:

Erika Sundman, Team Manager, Erika.Sundman@bjornlunden.com

*For this recruitment, we kindly ask that recruitment agencies or other external partners refrain from contacting us.

Är du en erfaren projektledare som brinner för att ständigt förbättra och vill vara med och ta nyutveckling och förvaltning av våra IT-lösningar till nästa nivå? Trivs du i gränslandet mellan IT och verksamhet och med att leda verksamhetsutveckling? Då kan det vara just dig vi söker!

IT-avdelningens projektledare har en nyckelroll i arbetet med att utveckla och säkerställa moderna och verksamhetsstödjande IT-lösningar för hela SLU:s verksamhet.

Om jobbet

På Projektkontoret arbetar idag 14 medarbetare med specialistkompetens inom projekt- och förvaltningsledning, kravanalys, testledning, software asset management och miljöarbete. Som projektledare hos oss ansvarar du för att leda projekt och förvaltningsobjekt med ett helhetsperspektiv och användarfokus inom universitetets olika verksamhetsområden. Det kan variera från att utveckla informationssystem som stödjer nationell miljöövervakning och djurhållning, till att underhålla och förbättra integrerade studentsystem för att säkerställa en god digital arbetsmiljö eller utveckla rapporteringstjänster för artobservationer inom naturvårdsarbetet. Din huvudsakliga uppgift är att leda arbetet med att förbättra och utveckla våra IT-lösningar så att de bäst möter verksamhetens behov. Automatisering och effektivisering är centrala delar av ditt arbete för att uppnå bästa möjliga resultat.

Som projektledare hos oss kommer du att:

• Ansvara för kostnadseffektiv utveckling och förvaltning inom dina projekt och objekt som genomförs i samarbete med kollegor och leverantörer. Du ser till att lösningarna är tillgängliga, användarvänliga, säkra samt följer gällande lagar, regler och riktlinjer.
• Stötta verksamheten med IT-perspektivet i olika frågor och initiativ.
• Bidra med IT-relaterade krav vid upphandlingar av IT-lösningar.
• Planera, prioritera och genomföra aktiviteter inom ramen för ditt projekt eller objekt.
• Samordna mål, uppdrag och aktiviteter med andra projekt och objekt.
• Beräkna, följa upp och rapportera kostnader för dina projekt och objekt till portfölj- och objektledning.
• Ta fram dokumentation, såsom projektplan, förstudierapporter, förvaltningsplaner och beslutsunderlag för förändringar och initiativ och presentera dessa för beställare och styrgrupp.
• Ansvara för samordning och avtalsuppföljning gentemot externa IT-leverantörer.

Vi arbetar agilt och i DevOps-kontext. Tjänsten är placerad i Uppsala. Resor ingår i tjänsten.

Vem är du?

För att passa in i rollen behöver du vara en strukturerad ledare med förmågan att driva igenom fattade beslut för att effektivt leda projekt och förvaltning. Du har ett strategiskt helhetsperspektiv där du kombinerar en teknisk orientering med process- och verksamhetsutveckling. Du förstår samspelet och flödet mellan medarbetare, IT-lösningar och regelverk samt hur de tillsammans skapar värde. Du är lyhörd, kreativ och analytisk i din problemlösning.

För att lyckas i tjänsten som projektledare krävs det att du har:

• högskola/universitetsexamen inom ex. systemvetenskap, alternativt annan utbildning, bakgrund eller kompetens som arbetsgivaren bedömer som likvärdig
• flerårig erfarenhet inom projektledning, ekonomisk uppföljning och automatisering/digitalisering
• dokumenterad erfarenhet av leveranser av systemstöd i roller som projektledare, produktledare, förvaltningsledare, objektledare, systemförvaltare eller motsvarande kompetens.

Då all vår dokumentation är på svenska behöver du tala och skriva svenska flytande. 

Det är meriterande om du har:

• erfarenhet av arbete på universitet eller annan statlig tjänst
• erfarenhet av Power BI, ERP/Unit4, Antura
• erfarenhet av arbete med projekt- och förvaltningsledning inom datavärdskap, miljöanalys och medborgarforskning
• erfarenhet av styrning och kravställning av externa/interna IT-leverantörer
• erfarenhet av offentlig upphandling och inköp av IT-lösningar
• erfarenhet av agilt arbete, såsom en SAFe-certifiering
• arbetat med pm3 eller liknande förvaltningsmodell

Om oss:

På IT-avdelningen arbetar vi med både grundläggande IT-tjänster och anpassade digitala lösningar. Vi medverkar och stödjer universitetets behov i allt från forskning till undervisning vilket är både utmanande och komplext. Vi är en stor avdelning med bred kompetens och hos oss har du goda möjligheter att utvecklas. Genom att fokusera på samverkan, innovation och säkerhet levererar vi en modern teknisk miljö till nytta för verksamheten. Högt på agendan är utmaningar som handlar om IT-säkerhet, lagring, tillgängliggörande av data, molntjänster och digitalisering.

Läs mer om våra förmåner och hur det är att jobba vid SLU på https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww%2Eslu%2Ese%2Fom-slu%2Fjobba-pa-slu%2F&urlhash=DecY&mt=SlERTgR4_AWmYvhpKxtELexifJUS8I5mhb-lJXWaMkgHIrtc7THud-Q6-Y26GVnPY0l6psbS-z32F0L0QrA_5VBjBAs&isSdui=true

Placering:

Uppsala

Anställningsform:

Tillsvidareanställning. SLU tillämpar provanställning.

Omfattning:

100%

Tillträde:

Enligt överenskommelse.

Ansökan:

Välkommen med din ansökan via ansökningsknappen nedan senast 2026-08-10.

Fackliga kontaktpersoner:

https://www.linkedin.com/safety/go/?url=https%3A%2F%2Finternt%2Eslu%2Ese%2Fmin-anstallning%2Ffacket%2Fkontaktpersoner%2F&urlhash=j0uA&mt=4yoDjZIsiQfpU7Nl8A9wU_FlH0ekp4lTqDoCjjAz-jyLQcUlij8WS--Q5-Jt2NSzrRDqQ0lLF5jZnAMXwtLa7-4FreI&isSdui=true

Sveriges lantbruksuniversitet (SLU) har en nyckelroll i utvecklingen för hållbart liv, grundad i vetenskap och utbildning. Genom vårt fokus på samspelen mellan människa, djur och ekosystem och ett ansvarsfullt brukande av naturresurserna bidrar vi till en hållbar samhällsutveckling och goda livsvillkor på vår planet. Huvudorter är Alnarp, Umeå och Uppsala, men verksamhet bedrivs också på forskningsstationer, försöksparker och utbildningsorter i hela landet.

SLU har drygt 4000 medarbetare, 6000 studenter och forskarstuderande och en omsättning på över 4,5 miljarder kronor. Universitetet satsar på attraktiva miljöer på sina campusområden. Vi arbetar för en jämställd och inkluderande arbetsmiljö där öppna samtal mellan människor med olika erfarenheter lägger grunden för vetenskaplighet, kreativitet och utveckling. Vi välkomnar därför personer med olika bakgrunder och perspektiv att söka den aktuella anställningen.